When you are evaluating information governance and electronic discovery solutions do you ask your vendor/service provider the basic questions of:
1) Does your system/process identify both textual and non-textual ESI files?
2) How does your system/process index and classify non-textual ESI files? (Example: Image only PDFs.)
3) How does your system/process identify text within non-textual ESI files? (Example: Graphics with words published to an image only PDF.)
If your vendor/service provider cannot adequately answer these three simple questions, then you may want to consider the potential risk and exposure associated with not fully considering non-textual ESI in your information governance and eDiscovery efforts.
Good vendors share what they know they see. Great vendors share what they may not see so you can make informed decisions as to risk and exposure.
Worthy questions. Worthy considerations. Worthy of answers (from your vendor/service provider).