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The Cartoon and Clip of the Week for May 20, 2015
Daily we read, see, and hear more and more about how technology is changing the game of document classification and revolutionizing document review. While there may be evidence that new data governance and discovery technologies can absolutely change current approaches to document classification and review, it is important to remember that technology is only as good as its ability to be delivered, managed, and supported.
This week our cartoon and clip provides a quick look at the importance of quality offerings and support (cartoon) and provides three quick questions that should be considered before any organization invests time in qualifying new technologies and services (clip).
Three Quick Qualification Questions
Before organizational leaders begin to apply valuable resources to evaluating the impact of a new technology or the value of a new service, it is important they have a feel for the ability of the technology or service to be delivered, managed, and supported over time. Many vendors and integrators champion their ability to solve a problem with a new technology or service, but fall short of providing convincing evidence that they can support that solving of a problem over time and at volume. Provided below are three quick qualification questions that should be asked of every vendor and integrator championing a new technology or service.
Question #1: How many clients do you have that have completed a full project with you? (Projects do not include demonstrations, agreements, pilots, or partnerships, but consist of production environment use in support of a business related task.)
Question #2: How many project managers does your organization have that are dedicated to supporting the delivery of your technology or service? (The number of project managers is one very objective way of determining potential support capability. It is also a key indicator of how many clients a vendor/integrator may actually be supporting.)
Question #3: Are you cash flow positive and are you under litigation related to a financial matter? (This two element question may help you understand how much a vendor/integrator is able to focus on solving your challenge vs. solving its own financial challenges.)
These questions are certainly not the only ones that should be asked of vendors and integrators championing new technologies and services, but if these questions are asked up front, they may serve to uncover areas of concern early in the qualification process.
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