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You are viewing ARCHIVED CONTENT released online between 1 April 2010 and 24 August 2018 or content that has been selectively archived and is no longer active. Content in this archive is NOT UPDATED, and links may not function.Extract from interview with Pete Feinberg publish by eDiscovery Daily Blog
We have to think about the eDiscovery technology market in subsectors or subcomponents. Consider that eDiscovery is a very different game for a 175 custodian, six-year collection out of systems that originate in Japan or Belgium than it is for a mid-sized law firm that generally focuses on employment law with one or two local custodians over a six month period. These are very different things.
Those who aren’t serial litigants, and are focusing on more small-scale matters don’t always necessarily want to put those matters into Relativity. They don’t want to have to go through an elongated processing step. They just have a PST from somebody in the organization and they just want to look at those documents and apply a couple of tags. So, on the one hand, you’re seeing automation from folks like Everlaw or CloudNine that allow for the “automation” of just dragging a PST folder into a web app and the files unpack automatically and the metadata is created, with simple point-click-go tagging. That need exists and I think there’s a model now (and I’ve heard it a couple of times this week alone) where attorneys have said “I like self-service”. Up to a point. In cases where that’s a preferred flow leveraging automation, the attorney may have a need to graduate to Relativity or some other more mature platform with project managers who will provide value and guidance and best practices – but there is a cost to that.
I believe that there is a long-term trend in the market toward self-service. That means that providers must and will continue to refine their user experiences and software in a way they were not three to five years ago. I think it’s a responsibility of technology creators and innovators to meet the market where it is and to bring it forward and I think automation is a big, big part of that.
Read the complete article at Pete Feinberg of Consilio: eDiscovery Trends