Insight

Packaged Services: An Underutilized Approach To Growing Revenue

Packaged Services: An Underutilized Approach To Growing Revenue

Packaged services may help legal technology providers bridge the gap between traditional hourly consulting offerings and fully managed services. They may also provide a strong opportunity to create additional sales entry points and potential new revenue streams by making access to current consulting offerings easier to understand, easier to evaluate, and easier to purchase.


An eDiscovery Challenge: Pricing Consistency and Transparency

An eDiscovery Challenge: Pricing Consistency and Transparency

Given the fact that budgetary constraints are one of the leading elements impacting the conduct of discovery, by publicly publishing pricing eDiscovery vendors can help simplify the decision-making process by removing one of the most common concerns early in the evaluation process. That concern being “how much is this going to cost.”


An Abridged Look at the Business of eDiscovery: A Short List of eDiscovery Investors

An Abridged Look at the Business of eDiscovery: A Short List of eDiscovery Investors

An abridged look at the business of eDiscovery investments through the lens of organizations that have funded eDiscovery-related companies between 2009 and today.


An Abridged Look at the Business of eDiscovery: Mergers, Acquisitions, and Investments

An Abridged Look at the Business of eDiscovery: Mergers, Acquisitions, and Investments

An abridged look at the business of eDiscovery mergers, acquisitions, and investments. The presented listing highlights key industry business moves by sharing the announcement date, acquired company, acquiring or investing company, and acquisition amount (if known) of significant eDiscovery-related mergers, acquisitions, and investments.


An eDiscovery Market Size Mashup: 2016-2021 Worldwide Software and Services Overview

An eDiscovery Market Size Mashup: 2016-2021 Worldwide Software and Services Overview

Taken from a combination of public market sizing estimations as shared in leading electronic discovery reports, publications and posts over time, the following eDiscovery Market Size Mashup shares general worldwide market sizing considerations for software and services in the electronic discovery market for the years between 2016 and 2021.


Technology Standards and the New EDRM

Technology Standards and the New EDRM

With this acquisition and transfer of ownership and operational leadership of the EDRM to Duke Law, it might be an appropriate time to pause and reflect on the promise and progress of the EDRM as it moves into a new stage of existence.


A Risk or a Gamble? Partners, Providers, and Promises

A Risk or a Gamble? Partners, Providers, and Promises

Want to avoid gambling the success of your business on a partnership? Then ask these questions before any agreement or renewal of an agreement and let the answers inform your decision to partner or not to partner.


Validated Market Opportunities for 2017: SaaS-based Legal and Data Discovery Automation

Validated Market Opportunities for 2017: SaaS-based Legal and Data Discovery Automation

In 2017, the challenge for technology providers in the legal and data discovery spaces appears to be less about defining offering requirements and validating market needs and more about developing and delivering solutions that focus on specific tasks and processes that streamline the discovery of data and the conduct of eDiscovery.


A Concise Framework for Discovery Automation

A Concise Framework for Discovery Automation

One of the biggest challenges facing information, business, and legal professionals is the ability to cohesively consider the elements of data discovery and legal discovery within a technology framework that is comprehensive enough to address critical discovery tasks throughout information and legal lifecycles yet concise enough to be realistically approached from an automation perspective.


Counter-Marketing and Social Media: Connect, Contest, and Challenge

Counter-Marketing and Social Media: Connect, Contest, and Challenge

While not a new concept, counter-marketing with social media does provide companies a unique way to increase mindshare and money share while at the same time attempting to neutralize the impact of competitor social media marketing.


Minimizing Exposure By Understanding eDiscovery Tool Security

Minimizing Exposure By Understanding eDiscovery Tool Security

The accelerating growth of cloud-based legal technology usage is driving increased litigator attention on the determination of what constitutes acceptable and defensible data and application security.


Automation, SaaS, and Self-Service: Quick Thoughts on LegalTech® 2016

Automation, SaaS, and Self-Service: Quick Thoughts on LegalTech® 2016

The annual LegalTech® gathering in New York continues to be an important ‘validation’ opportunity for participants to both hear and see how others feel about the latest trends and tools in the discipline of discovery.


Thoughts on eDiscovery: ACEDS Podcast with Joe Bartolo and Brad Schaffel

Thoughts on eDiscovery: ACEDS Podcast with Joe Bartolo and Brad Schaffel

Hosted by Joe Bartolo of Kiersted Systems and Bradley Schaffel of Wilmer Hale, this latest edition of the ACEDS New York Metro Area podcast series highlights thoughts on eDiscovery with Rob Robinson, managing partner of ComplexDiscovery.


Meeting with Vendors: Three Quick Qualification Questions

Meeting with Vendors: Three Quick Qualification Questions

Before organizational leaders begin to apply valuable resources to evaluating the impact of new technology or the value of a new service, it is important they have a feel for the ability of the technology or service to be delivered, managed, and supported over time. Many vendors and integrators champion their ability to solve a problem with a new technology or service but fall short of providing convincing evidence that they can support that problem solving over time and at volume.


2016 Predictions: Automating eDiscovery, Accentuating SaaS, and Addressing Security

2016 Predictions: Automating eDiscovery, Accentuating SaaS, and Addressing Security

Simplistically stated, 2016 appears to be the year where eDiscovery will reach new levels of automation, will increasingly be delivered as a SaaS offering, and will be evaluated by corporations and law firms through the lens of data and application security.


Considering Fourth Generation eDiscovery Technology Offerings: Two Approaches (Part Two)

Considering Fourth Generation eDiscovery Technology Offerings: Two Approaches (Part Two)

In looking beyond an offering’s general design focus, integration, and automation, it is important to understand specific technology differentiation in order to truly compare offerings.


Considering Fourth Generation eDiscovery Technology Offerings: Two Approaches (Part One)

Considering Fourth Generation eDiscovery Technology Offerings: Two Approaches (Part One)

Though more and more vendors are providing tools and techniques tools that can help in considering and comparing their offerings, there continues to be a need for comparison frameworks to help eDiscovery practitioners systematically evaluate the technology in available offerings.


From Startup to Stalker: eDiscovery Mergers, Acquisitions and Investments in 2015

From Startup to Stalker: eDiscovery Mergers, Acquisitions and Investments in 2015

Provided as a non-comprehensive overview of over key and publicly announced eDiscovery related mergers, acquisitions and investments in 2016, the following listing highlights key industry activities through the lens of announcement date, acquired company, acquiring or investing company and acquisition amount (if known).


Stratifying eDiscovery: Baseline Considerations for Market Segmentation

Stratifying eDiscovery: Baseline Considerations for Market Segmentation

Designed with the goal of helping eDiscovery software and service vendors as they seek to align their offerings and messaging with market needs and opportunities, the following baseline considerations for market segmentation may be useful for eDiscovery-related market planning.


A Short List of 2016 eDiscovery Related Events

A Short List of 2016 eDiscovery Related Events

Provided below is a short list of planned eDiscovery-related industry events for 2016 The list is non-comprehensive and is based on research and tracking by ComplexDiscovery.


Six Uncomfortable Questions to Ask Your Technology Provider Immediately

Six Uncomfortable Questions to Ask Your Technology Provider Immediately

Organizations sourcing technology offerings often selectively neglect to fully investigate a potential provider’s risk in relation to conflicts of interest, financial integrity, and adherence to the law.


The Inc. 5000: 18 eDiscovery Enablers on the 2015 List

The Inc. 5000: 18 eDiscovery Enablers on the 2015 List

Based on a website review of this year’s Inc. 5000, the following list provides a quick, non-all inclusive reference of some of the eDiscovery enablers that have been included in the 2015 list. The sortable list includes the provider’s name, 2015 Inc. 5000 ranking (#), three year revenue growth (%), 2014 revenue ($) and industry categorization.


Counter-Marketing with Social Media

Counter-Marketing with Social Media

Although much is written about the awareness and business benefit of social media marketing, little is written about using social media postings to influence the usage of social media by one’s competitors. While not a new concept, counter-marketing with social media does provide companies a unique way to increase mindshare and money share while at the same time attempting to neutralize the impact of competitor social media marketing.


9 Subjective Considerations for Assessing Information Governance Vendors

9 Subjective Considerations for Assessing Information Governance Vendors

The focus on the technology and talent elements of an information governance vendor’s capability is certainly warranted as these elements ultimately provide the cutting edge for the knife of task execution. However, just as there is much more to the utility of a knife than its edge (especially if you want to use it more than once), there are additional areas worthy of consideration in vendor selection if one is considering the long term strategic utility and viability of a vendor.