A New Year with New Confidence? eDiscovery Business Confidence Survey – Winter 2017 Results

 The eDiscovery Business Confidence Survey

Initiated in January of 2016, the eDiscovery Business Confidence Survey is a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem. The survey consists of nine multiple choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services. The survey is open to legal, business, and information technology professionals operating in the eDiscovery ecosystem and individuals are invited to participate via the ComplexDiscovery blog, via social media, and via direct email invitations.

Winter 2017 Survey Results

The Winter 2017 Survey response period was initiated on January 20, 2017, and continued until registration of 100 responses on February 6, 2017. This limiting of responders to 100 individuals is new with the Winter 2017 survey and is designed to create linearity in the number of responses for each quarterly survey. This quarter the 100 responses were received at the fastest rate in the history of the survey.

While individual answers to the survey are confidential, the aggregate results are published below to highlight the business confidence level of participants regarding economic factors impacting the creation, delivery, and consumption of eDiscovery products and services during the Winter of 2017.


n = 100 Respondents

Which of the following segments best describes your business in eDiscovery?
Part of the eDiscovery ecosystem where your organization resides.

  • Software and/or Services Provider – 40%
  • Law Firm – 33%
  • Consultancy – 16%
  • Corporation – 4%
  • Media/Research Organization – 2%
  • Other – 2%
  • Governmental Entity – 3%

How would you rate the current general business conditions for eDiscovery in your segment?
Subjective feeling of business performance when compared with business expectations.

  • Good – 49%
  • Normal – 42%
  • Bad – 9%

How do you think the business conditions will be in your segment six months from now?
Subjective feeling of business performance when compared with business expectations.

  • Better – 40%
  • Same – 56%
  • Worse – 4%

How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now?
Revenue is income generated from eDiscovery-related business activities.

  • Higher – 52%
  • Same – 38%
  • Lower – 10%

How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now?
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs.

  • Same – 47%
  • Higher – 39%
  • Lower – 14%

Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months?
Challenges that may directly impact the business performance of your organization.

  • Budgetary Constraints – 26%
  • Increasing Volumes of Data – 26%
  • Data Security – 15%
  • Lack of Personnel – 8%
  • Increasing Types of Data – 17%
  • Inadequate Technology – 8%

In which geographical region do you primarily conduct eDiscovery-related business?
The location from which you are basing your business assessments.

  • North America (United States) – 86%
  • North America (Canada) – 5%
  • Europe (UK) – 5%
  • Europe (Non-UK) – 2%
  • Asia/Asia Pacific – 2%
  • Central/South America – 0%
  • Middle East/Africa – 0%

What are best describes your primary function in the conduct of your organization’s eDiscovery-related business?

  • Legal/Litigation Support – 79%
  • Business/Business Support (All Other Business Functions) – 18%
  • IT/Product Development – 3%

What are best describes your level of support in the conduct of your organization’s eDiscovery-related business?

  • Executive Leadership – 38%
  • Operational Management 39%
  • Tactical Execution – 23%

Graphical Depiction of Results and Original Survey Form

Provided below for your review and use is a graphical depiction of survey answers and a copy of the original survey form.

 Winter 2017 eDiscovery Business Confidence Survey – 020717

The Spring 2017 Survey

The Spring 2017 Business Confidence Survey will open on May 1, 2017.

 Past Survey Results

Source: Original Research

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