Extract from article by Ted Greenwald
AI is also beginning to help managers peer into personal aspects of job performance that used to be left up to managers’ instincts and observations—for instance, attitudes toward the job. Veriato analyzes email and other messages, looking at words and phrases employees use. Then it scores those expressions for positive or negative sentiment. The system can set a sentiment baseline over time, and then calculate a daily score for each employee.
It can send an alert if a worker’s use of certain language exceeds a threshold, or if it detects any change in tone or a shift in relation to a group of employees. The customer can evaluate the context in which the expression occurred—including screenshots captured by the system—to decide how to proceed. “If the tone of a typically happy person suddenly goes negative, that may be an alert that they’re at risk of flight, insider threat or even just a productivity problem that needs remediation,” says Veriato Chief Security Officer David Green.